WEDTRIX

REFUND & CANCELLATION POLICY

Last updated: [DATE]

1. Subscriptions (couple and vendor)

Monthly subscriptions (Plus, Premium, Pro, Listing, Growth) are non-refundable once a billing cycle begins. You may cancel anytime; cancellation stops the next renewal, and you keep access until the end of the current paid period. Where a free first month is offered, cancel before it ends to avoid being charged.

2. One-time services (Concierge, Full Concierge)

  • Cancellations 14 or more days before the service date: full refund, less any work already performed.
  • Cancellations 7 to 14 days before: partial refund (50%), less work already performed.
  • Cancellations under 7 days before: non-refundable, as resources are committed.

3. Vendor bookings and platform fees

  • When you book a vendor, the vendor's own refund/cancellation terms apply to their services. We recommend reviewing them before booking.
  • Vendor payments release in milestones against photo-verified delivery (e.g. 30/40/30). A vendor is paid only as work is verified — so undelivered work is not charged to you.
  • The WedTrix platform fee is non-refundable once a booking is confirmed, except where required by law (e.g. for a service that was paid for but not delivered, consistent with the Consumer Protection Act, 2019).

4. Defective or undelivered services

Consistent with the Consumer Protection Act, 2019, if a service paid for through WedTrix is not delivered or is materially defective, you are entitled to a remedy. Contact us and we will work with you and the vendor to resolve it fairly, including refund of amounts held for undelivered milestones.

5. How to request a refund

Email support@wedtrix.com with your account details and reason. We respond within [X] business days. Approved refunds are processed to the original payment method via Razorpay within 5–10 business days.

6. Payment disputes

Disputes raised via your bank or card network are handled per Razorpay's dispute process; we will assist in resolving them fairly.

7. Contact

WedTrix Global Private Limited, 225 Rajgruh Nagar, Nari Road, Nagpur 440026. Email: support@wedtrix.com